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Cheap Web Hosting Doesn’t Have To Be Bad Hosting

Mon, 05 Nov 2007 23:27:44 +0000
You see a lot of "you get what you pay for" at various forums that discuss cheap web hosting. The web hosting industry has in fact grown cheaper over the years as the prices of hardware like memory and drive space have come down. However, that does not necessarily equate to "cheap web hosting."

The solution to finding just the right web hosting company.

You have a web site design and now your problem is making it available to your visitors - the solution is a hosting service to meet your needs.None of this needs to be complicated. While there are an uncountable number of web hosting companies, not all have the solution for you.

The Future of SaaS, and What Puts ThinkFree Ahead of Google

Thu, 08 Mar 2007 18:30:00 -0400

ThinkFree is way cool! I signed up for an account earlier this week, and its web-based spreadsheet, word processor and slide presentation apps work beautifully. TJ Kang, the company's founder, has been developing office productivity software since the 1980s, and it shows.

Founded in 1999. ThinkFree spent its early years as a desktop software company. Its online edition was released in April 2005. Now the LA Library offers it on 2,200 computers across 71 branches, and NHN, a Korean telco with 20 million subscribers, has integrated the product with its email system. In addition, over 250,000 individual users have signed up for accounts.

Unlike Zoho, which offers an amazing breadth of hosted services, ThinkFree focuses on three applications - but makes them available in more forms than you can imagine. Let's count them:

1. The ThinkFree-hosted edition

2. The server edition (for self-hosting by enterprise customers and on-premise hosting by telco and ISP partners)

3. The iPod edition (so that you can travel with your sales presentation, but not your computer)

4. The USB edition (which allows you to edit documents on someone else's computer without leaving any trace of your work after you disconnect)

5. The upcoming premier edition (which allows synchronized online/offline document editing), and

6. The also upcoming SMB edition (which allows companies to create groups for different sets of employees to share different documents).

All of the above offer round trip compatibility with Microsoft Word/Excel/PowerPoint.

But I think what makes ThinkFree really, truly awesome is the company's idea of what SaaS should be like. VP Marketing Jonathan Crow says that one of his most important priorities is DocExchange, a shared repository of user-submitted documents. Because there's more to online collaboration than sharing documents with people you already know. It's also about leveraging and building upon the enormous amount of collective knowledge out there - knowledge that would have been inaccessible without SaaS. SlideShare and Swivel will have to watch out; as DocExchange evolves, ThinkFree users will be able to view public slides/datasets/documents - and reuse them on the spot.

This is as exciting as Amazon's EC2 machine image sharing announcement earlier this year. As Amazon puts it, sharing accelerates community-wide innovation. Not coincidentally, ThinkFree's document viewer runs on EC2, and DocExchange files are stored on S3. (SlideShare is an S3 customer as well.)

Earlier today Dennis Howlett wrote that being a Connector (in the Tipping Point sense) is part of every service provider's job description. Some connections are specific (you could introduce two customers to each other), others are sort of self-organizing (SlideShare making customer A's knowledge accessible to B, C and D through tags, auto-recommendations, etc), and still others are implicit (Freshbooks making aggregated invoice data available to customers within the same industry).

In the future of SaaS, I think, winning vendors will get ahead by being the best Connectors rather than the snazziest technology providers. (Which is why biggest community wins.) ThinkFree is well on its way. Google will most likely catch up. And Zoho; I'd bet on that. 1&1 CEO Andreas Gauger tells eWeek that he hopes to generate more SaaS than hosting revenues within 3-4 years. Could it happen? While he's got a sizable customer base, he's far from being in the Connector business. If I were him, I'd give TJ a call :)

Talk to you soon

Cover all the basics! Here are some of the basic things you should make sure you cover in your terms of service or your acceptable use policy.

Results of Removing Ads on T35 Free Web Hosting

Sat, 03 May 2008 03:09:44 +0000

Before making notes for support I want you to clear out your browser history and cache. This may sound silly but you would be surprised how many times it can fix the problem any hosting customer might be having with their web site. Often times, the browser is still pulling up old information it has saved to the “memory” if you will, and not going out to the web each time to look for the new information. You might also try to clear your DNS information too, but that is often only used for new hosting accounts with a new domain or hosting accounts that have recently had the domain name changed.

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I've been with hostgator since around August of 2004. I signed up with a
reseller account to use as hosting for both myself and clients. My problems
began about a year ago with them, sometime in February or March of 2005 when one
of my sites was getting too much traffic. Now, I'm no fool. I understand that
shared hosting oversells and anyone who uses too many resources, even if still
within their quota, gets kicked off. What really shocked me, though, was no
warning. Not even emailing me after they had done it. Nothing, nada. I found out
by a member of the site that was suspended, someone I didn't even know, tracking
down my phone number and calling me.

I went to a dedicated server after that, but I kept my hostgator account for the
sites that were already hosted on it - about three client sites, as well as this
site right here.

Two days ago I come to post a blog and hmm, I get the suspended page. That's
weird. I check my email - no notices there. I log into their billing system -
nope, account not past due. What the heck? So I go to their online support chat
and ask them what's going on. I'm informed that I haven't paid my invoice. What
invoice? I have no invoice. I check my bank and I see that I in fact have not
paid them since January. But man, I could've swore I put it on automatic pay.
And hey, if there's no invoice, how can I pay anyway?! Isn't this a problem on
their end? They tell me I need to email sales.

Okay... so I email sales. 12 hours later, they email me back and inform me I
have an invoice, charging me all the way back to October. Uhhh? I KNOW I paid in
January, I have it in my bank statement. I check their billing system, and they
don't even have a backlog of that payment. Something really funky is going on
now. Their system is screwed up, but no matter who I talk to (and oh, I've
talked to everyone) nobody seems to know what's going on. Sales doesn't talk to
support, online support doesn't talk to phone support, so who the hell knows.

Strangely enough, while on the phone with a support guy who informed me I just
need to pay the invoice and then dispute it afterwards, I received an email from
a different support person that my account had been reactivated, and thank you
for the payment. Whaaat? Uh, whatever. At this point I'm just going to take what
I can get and run. Now I at least have backups of all my sites and am moving
them.

It's just astounding how bad a service this has been. I even posted on their
forums about it, in their "Customer Review" section, and it gets MOVED to
another section because I can't post a bad customer review simply because I
haven't paid. HELLO. I WANT TO PAY, JUST NOT MORE THAN I OWE. I NEED AN INVOICE.

Other problems I've had? Well, let's see. About a week ago my sites reverted
back a day and I could get no explanation on why. I had JUST looked at my access
logs the day before, happy about a new site that was already getting hits, and
the next day - logs are back to a day before. Weird. I contact online support
(bad idea, since it's always horrible support) and they have no idea. I guess I
imagined things?

UPDATE 4-20-07: Well, they finally just simply decided to take their bogus bonus
from my credit card that was filed with them, despite the fact that it's
incorrect, I didn't approve of the payment, or anything else. I've never seen
such bad service, support in my life. I can't even be bothered to dispute it
it's just so amazingly horrible.

UPDATE 10-18-07: I'm still with them, why? I don't know - so lazy when it comes
to my own websites. Anyway, so a couple days ago I notice my "main" reseller
account, the site is completely missing. Email is no longer working. I log into
Cpanel to see that it appears my whole site has disappeared. Cute!

Click Here to go to hostican website.

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